What Taildesk costs

Search for the price of animal welfare software and you usually find a contact form. That is understandable and still annoying, because a charity with fifteen volunteers would rather not sit through a sales call to find out whether something is even an option. So here is the answer without the detour: Taildesk is free for pilot organisations, with the full feature set, no contract commitment and no payment details. What applies after that is not settled yet — and we would rather write that down than invent a number we would later charge.

• Free for pilot organisations

  Pilot organisations get the full feature set, with no time limit on the pilot phase, no cap on users and no payment details at sign-up. There is no stripped-down free version alongside a real one — that would be pointless for a pilot, because we need feedback on the whole product, not on a slice of it. This is not a giveaway, it is a trade: you get software, we get the one thing we otherwise do not have — how the whole thing feels in real operation.

• Why it is free

  Taildesk is pre-launch. There are no running installations, no references and no experience of how the product holds up across a year of everyday use. Charging for that would mean collecting money for a promise. There is a practical reason on top. The organisations helping us most right now are often the ones with the smallest budget. A price threshold would filter out exactly the people whose everyday work we need to understand.

• What comes after the pilot phase

  Honestly: that is not settled, and we are not going to write a number here that we change again later. What we can commit to are the terms around it. Pilot organisations will hear a price before it applies to them, not afterwards. There will be no automatic switch from free to paid where a charity suddenly receives an invoice. And the order of magnitude has to suit organisations that live on donations — software only a municipal animal home with a fixed budget can afford would have missed its purpose. When a price is settled, it will be on this page. Not in an email, not on request.

• What you pay when you do not pay

  The fair question about free software is what else it earns from. So, what is ruled out here: we do not sell data, we do not pass anything to third parties, and we do not fund ourselves through advertising or by handing on donor details. What you actually invest is time: feedback, conversations, occasionally patience with something that is not smooth yet. That is the price of being a pilot, and we would rather name it openly than sell it as a benefit.

• What there is not

  No setup fee, no minimum term, no notice period, no tiering by number of volunteers and no feature that only unlocks on a higher plan. And there is no data exit that locks you in: if you want to stop, you get your data out in a readable format. Software you cannot leave would secure us customers and cost us trust — and trust is the only thing we have at this point.